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BEGIN:VEVENT
DTSTART:20220429T140000Z
DTEND:20220429T150000Z
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SUMMARY:Rising Above
DESCRIPTION:Join us April 29\, 2022 at 10:00AM for a two part employee focused workshop on dealing with difficult customers in the workplace and rising above. \n\nHosted by Andrea Greenhous\, President of Vision2Voice.\n\nAndrea received the ADKAR Change Management certificate from PROSCI in 2015. She is also a recipient of the Gender-Based Analysis Plus certification from the Government of Canada\, enabling her understanding of how various identity factors (including gender) can influence the experience of individuals. When she is not working\, Andrea (a former competitive triathlete) can be found cycling\,cross-country skiing\, or running.\n\nPart 1: 30 minutes\n\n How to manage difficult conversations\n\n Strategies to manage upset customers\n\n\n\nPart 2: 30 minutes\n\n Understand how to build personal resilience and strength\n\n Learning to rise utes How to manage difficult conversations Strategies to manage upset customersPart 2: 30 minutes Understand how to build personal resilience and strength Learning to ri\n\nWorkbook and materials will be included in this workshop.\n\n\n\nThis workshop is hosted in partnership with the Workforce Confidence Initiative brought to you by Ottawa Board of Trade and Ottawa Tourism. Click here to learn more.
X-ALT-DESC;FMTTYPE=text/html:Join us April 29\, 2022 at 10:00AM for a two part employee focused workshop on dealing with difficult customers in the workplace and rising above. \;
\n\nHosted by Andrea Greenhous\, President of Vision2Voice.
\n\nAndrea received the ADKAR Change Management certificate from PROSCI in 2015. She is also a recipient of the Gender-Based Analysis Plus certification from the Government of Canada\, enabling her understanding of how various identity factors (including gender) can influence the experience of individuals. When she is not working\, Andrea (a former competitive triathlete) can be found cycling\,cross-country skiing\, or running.
\n\nPart 1: 30 minutes
\n&bull\; \;How to manage difficult conversations
\n&bull\; Strategies to manage upset customers
\n
\nPart 2: 30 minutes
\n&bull\; \;Understand how to build personal resilience and strength
\n&bull\; \;Learning to rise \;utes&bull\;How to manage difficult conversations&bull\;Strategies to manage upset customersPart 2: 30 minutes&bull\;Understand how to build personal resilience and strength&bull\;Learning to ri
\nWorkbook and materials will be included in this workshop.
\n
\nThis workshop is hosted in partnership with the Workforce Confidence Initiative brought to you by Ottawa Board of Trade and Ottawa Tourism. Click here to learn more. \;
\n
LOCATION:This event will be held virtually over Zoom.
UID:e.3330.2842
SEQUENCE:3
DTSTAMP:20260423T060143Z
URL:http://ottawaboardoftrade.chambermaster.com/events/details/rising-above-2842
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